New Customer Experience Center to Support US Army Aviation Initiatives

Collins Aerospace’s Customer Experience Center in Huntsville, Alabama, will serve as a testbed and demonstration area for emerging technology, supporting Army Aviation initiatives including Future Vertical Lift and enduring fleet modernization By DA Reporter / 07 Oct 2021

Collins Aerospace has opened a new Customer Experience Center in Huntsville, Alabama, in order to better support U.S. Army Aviation initiatives.

With its close proximity to Redstone Arsenal, the new facility will allow Collins to work closely with the service and industry partners on critical Army Aviation initiatives, including Future Vertical Lift and enduring fleet modernization, while providing configurability to evolve with the Army’s needs. 

The center will also act as a testbed and demonstration area for emerging technology, supporting the Army’s ‘Fly Before You Buy’ procurement strategy.

“Our Customer Experience Center in Huntsville is the first of its kind for Collins – established with the express purpose of delivering integrated, innovative solutions to Army Aviation for its most important programs,” said Dave Nieuwsma, president, Avionics for Collins Aerospace. 

“Collaboration will be the facility’s central focus. Collaboration with the Army, collaboration with industry, collaboration across Collins and collaboration with our sister Raytheon businesses in Huntsville.”

Collins will use the center to demonstrate Modular Open System Architectures (MOSA) at the aircraft and sub-systems levels, designed to help the Army avoid vendor lock and realize more effective platform sustainment from efficient product upgrades. 

The Customer Experience Center will showcase a number of the company’s open system solutions, including its MOSARC avionics architecture, Mission System for Air Launched Effects, FlexLink adaptive connectivity and Perigon flight control and vehicle management computer.

In addition, the center is equipped with a mock military rotorcraft outfitted with current and emerging Collins products. This vehicle allows visitors to test Collins and non-Collins products in operational scenarios through a simulated flying experience and will ultimately allow industry partners to integrate their products into the platform’s open systems for testing.

Posted by DA Reporter Connect & Contact

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